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General Inquiries | Frequently Asked Questions

Policy loan can be paid during the lifetime of the policy and at any amount convenient to the policy owner. The loan plus interest is indicated on the anniversary notice.

A Loan Repayment Schedule may also be requested. You may call our Customer Care at 884-7000 or 884-LIFE (5433) or Toll Free Number 1-800-1-888-6268 or send an email to for the request.

All policy loan, whether cash or through premium loan are charged with interest computed at a fixed rate per annum. Interest is capitalized every policy anniversary and is compounded annually, if not paid.  If principal loan and interest are not paid on or before the policy anniversary, both will automatically become a new loan and interest will be charged accordingly.

If at any time the total amount of loan equals or exceeds the cash value, the policy will automatically terminate without any value on that date. In the event of a claim, the Company will deduct all loans and interest from the amount of proceeds under the policy.

If you own a participating policy, you are eligible to receive a policy dividend, an amount of money returned to the holder of a participating policy based on the company's experience. Dividends are not guaranteed.

Whenever the performance of the Company is better than anticipated, assumed or projected, the policy owner participates in this good performance. Payment of a life insurance dividend indicates that the Company's operating expenses, risk selection and management experience have been better than expectations. Dividends are paid on a policy every anniversary beginning on the third or fourth policy year, depending on the product type.

No. Illustrations should not be used to project future performance, or as a means to compare products or companies. Dividend performance may and most likely will change over time. Illustrations are not intended to be and should not be used as estimates of future performance.

Purchase paid up additions if no other option is chosen.  These paid up additions have cash values and also earn additional dividends if the company declares any.

Reduce the premiums of your participating whole life insurance policy. Over a period of years the reduction can be considerable, making premium payments for your policy easier to handle.

Paid to you in cash. If you should choose this option, the company will send you a check each year.

Dividends can be left to accumulate interest at a rate set by the company.  The dividend accumulations may be used to pay any indebtedness or any premium due. You may also wish to withdraw any accumulated dividends.

Yes, you may request for an illustration that shows hypothetical policy performance over a number of years.  Illustrations demonstrate how a life insurance product works. Any annual dividends shown on the illustration reflect the dividend scale in effect when the illustration was created. The dividend scale is reviewed annually and it is very likely that dividends in future years will be higher or lower depending on the company's actual experience.

For a participating policy, dividends may be withdrawn depending on the dividend option elected in the application form.

To withdraw dividends, submit the following requirements:

  1. Request for Dividend Withdrawal Form duly signed by the insured/owner.
  2. Copy of valid ID.
  3. Policy contract if the amount being withdrawn exceeds Php5,000.

To reinstate a lapsed policy:

  1. Pay all back premiums, interest and any other charges.
  2. Accomplish the Statement of Insurability/Application for Reinstatement Form and submit to Client Services Department.

Additional proof of insurability (e.g. medical examination) may also be required to reinstate the policy.

Note: Life policy may be reinstated within three years from lapse date
         Plan policy may be reinstated within two years from lapse date

The ownership of a certain plan policy can be transferred to another person or company.

These are the requirements:

  1. Signed Transfer of Ownership Form
  2. Copy of ID both of the old and new owner
  3. Applicable processing fee
  4. Plan Application Form*
  5. Original plan contract
  6. Non-medical Form*  (for ages 51-above)

*Forms may be secured through your Servicing Agent or Financial Sales Associate. Those are also available at the Head Office or any Branch Office.

The policyowner of a permanent policy that earns cash value beginning on the end of the second or third policy year, depending on the insurance plan and the insured's age when the policy was issued, can avail of a loan. The policyowner may obtain a loan for an amount not exceeding the Total Cash Value.

Below are the requirements in availing of cash loan:

  1. Policy Loan Agreement Form duly signed by the insured/owner, irrevocable beneficiary/ies and assignee if there is/are any.
  2. Copy of latest ID of the policyowner and irrevocable beneficiary.
  3. Policy contract if the amount of loan exceeds Php5,000.
  4. An authorization letter signed by the insured/owner if a check loan will be released through a representative.
  5. A duly certified court order appointing and authorizing the guardian to obtain a loan if the irrevocable beneficiary is a minor.
  6. Special Power of Attorney, if the policyowner is residing abroad, executed and duly authenticated by the Philippine Consulate nearest his place of residence.

Our Company will notify you in writing 30 days before your plan matures.  You will be informed of the requirements for submission.  These requirements are the following:

 For Life Policies:

  • Policy Contract
  • Photocopy of 2 valid IDs

For Plan Policies:

  • Policy Contract
  • Request for Payment of Maturity Benefit Form (for Plans only)
  1. Maturity Benefit Payment Form (Lifestyle)
  2. Maturity Benefit Payment Form (LifeStyle Plus)
  3. Maturity Benefit Payment Form (Other Plans)
  4. Maturity Benefit Payment Form (Value Scholar)
  5. Maturity Benefit Payment Form (Values U)
  6. Maturity Benefit Payment Form (Career Monthly-Semestral)
  • Photocopy of 2 valid IDs

Lifestyle and Lifestyle Plus forms are separated.

Payment of the educational benefit shall be paid in accordance with the schedule of payment as stated in the contract provision and upon submission of the following:

1.    Policy Contract

2.    Request for Maturity Benefit Payment Form

a.  Maturity Benefit Payment Form (Value Scholar)

b.  Maturity Benefit Payment Form (Values U)

3.    Photocopy of 2 valid IDs

Payment for maturity benefit is issued to the policy owner or the beneficiary through crossed check.  Releasing of check would depend on the instruction made by the claimant through the following:

  1. Course through your Servicing Agent or Financial Sales Associate
  2. Will pick - up personally or through a representative                     
  3. Deposit to your bank account in any Metro Manila branches only

If you opted to authorize a representative to pick up your check, an authorization letter together with your representative's valid identification document will be required.