To register for a Manulife Online account, you will need:

• At least 1 active policy with Manulife.
• Updated email address and mobile number registered to Manulife. 

Your personal details should match what we have in our records. If you are still getting error messages, please call Customer Care at +632 8884 7000.

Simply tap on the dropdown to scroll and select the Day, Month, and Year.

Check if you’re keying the correct email address and password. If you are sure about the information you entered, but are still unable to log in, you may click on “Reset Password” link to reset your password.

To reset your password, you need to:

1. Go to the login page, tap on “Reset Password”.
2. Enter the email address registered to Manulife Online and your date of birth, then tap on “Continue”. When keying your email address make sure that there are no extra spaces before or after the email address.
3. Enter the OTP you will receive in your email, then tap on “Proceed”.
4. If you entered the correct OTP, you will be redirected where you need to enter a new password then tap on "Continue".

To unlock your account, you need to reset your password. Simply follow the instructions above.

To maximize your account’s security, you will need to nominate a password with the following requirements:

a.     Must be 8 characters or more

b.     Must have at least 1 uppercase letter and 1 lowercase letter

c.      Must have at least 1 number

d.     Must have at least 1 special character

You are also not allowed to:

• Reuse your previous password
• Use sign in ID or email address as password
• Use 3 sequential numbers or letters (eg. 123 or abc)
• Use 3 repetitive numbers or letters (111 or aaa)

To retrieve your email address, you will need to call our Customer Care at +632 8884 7000.

One-Time PIN (OTP) is a unique six-digit Personal Identification Number (PIN) that you will need to input every time you log in to your account. This serves as a user authentication tool to protect your account and your log in credentials. OTP gets delivered to your registered mobile number or email address, depending on which one you selected to receive your OTP. Upon receipt, you must enter the OTP within 5 minutes as it expires after and cannot be re-used.

To get a new OTP, tap on the “Back” button then tap “Send OTP”.

If you opted to have your OTP sent via your registered mobile number, it will be sent if your local mobile number is on roaming and is enabled to receive text messages when you’re abroad. If you chose email address as the OTP delivery option, your OTP will be sent to your email inbox regardless of your current location.

Yes, you need to enter the OTP once per online session. This is to provide you an extra layer of security as well as a safer online experience.

Yes. You may pay for your premium due through Manulife Online if you are not enrolled in Auto Debit Arrangement (ADA) or Auto-Pay Transactions (Credit Card), have not submitted any Postdated Check, or enrolled in Self Liquidating Premium Option (SLPO). 

If your payment is successful, a payment confirmation will be displayed on your screen. You will also receive an email confirmation from us with the complete details of your transaction.

Your payments will be reflected in Manulife Online in 2-3 business days. After which you will be able to check the details of your payment in your account. A copy of your official receipt will also be available for download.

You can pay using your Mastercard or Visa debit or credit card. 

Yes. You can pay for your premium, whether in PHP or USD currency, through Manulife Online.

Yes. You can change your landline and/or your mobile number online with these simple steps:

• From the menu, choose “‘Profile’”
• Next, tap on “My Profile” to update your contact details

Changes will be reflected right after clicking on the “Submit” button

Yes. You can change your billing address online with these simple steps:

• From the menu, choose ‘Profile’
• Next, tap on ‘Policy Addresses’ to update your billing address

Changes will be reflected right after clicking on the ‘Submit’ button

No. You will need to call our Customer Care at +632 8884 7000 to update it. 

Yes. You can download a copy of your official receipt with these simple steps: 

• From the menu, choose ‘Profile’
• Next, tap on “My documents”
• Select a policy
• Then, choose “Customer Receipt”

You may only download official receipts issued from Jan 11-19 and Feb 19, 2021. If you are looking for copies of your official receipts outside of these dates, you will need to call our Customer Care at +632 8884 7000 to request for it.

Yes. Currently, you can download the following documents in Manulife Online:

• Official Receipt generated from Jan 11 – 19 and Feb 17, 2021 onwards
• Premium Notice generated from July 2, 2021 onwards
• Statement of Account for Variable Universal Life (VUL) generated from July 19, 2021 onwards

*Documents generated before the above-mentioned dates will NOT be available for download in Manulife Online at this time.

You can download a document by following these steps:

a.    From the menu, choose ‘Profile’

b.    Next, tap on “My documents”

c.    Select a policy

d.    Then, choose “Customer Receipt”

Yes. You can reinstate your lapsed policy with these simple steps:

• Choose the lapsed policy you want to reinstate
• Tap on “Reinstate now”
• Download and fill up the Non-med form
• Upload the filled up Non-med form and government ID
• Pay amount due

If your payment is successful, a payment confirmation will be displayed on your screen. You will also receive an email confirmation from us with the complete details of your payment and reinstatement request. 

The payment history only displays the amount paid using the policy reference. If you use only one policy reference number to pay for all your policies, you won’t be able to see the payment history in the other policy.

If you have a FlexiSure plan, you will find 2 policy cards for this plan (one named “Manulife Flexisure” and another “Variable Life Add-On”). If you still have policies that you can't view in your Manulife Online account, please call Customer Care at +632 8884 7000 for assistance.