With eClaims, claiming your individual benefits is easy and hassle free! Here's how:
It’s an online portal that our customers can use to file a claim and submit supporting documents.
You can access eClaims via our
You can use eClaims to file a claim online for a loss that’s covered by your policy.
You can file the following claims online:
You can file a claim in three simple steps:
Yes. 4MB per file and total of 7MB collectively.
eClaims is only available for individual life insurance. If you are covered by a Group Insurance policy, please contact your employer to submit your claim.
Depends on the type of claim:
You and your agent will receive an email notification from firstname.lastname@example.org if your claim is approved or denied.
Your claim benefit will be deposited to your bank account.
Here's how to troubleshoot the following errors in the eClaims portal.
You will see this error when your screen has been idle for more than 30 minutes. Simply refresh the page and restart your submission.
Enter your mobile number without the country code. It should start with 9 and should be 10 digits in total. (e.g. 9171111111)
This error is specific to customers/financial advisors using an iPad iOS version 15.7 to access the eClaims portal and will appear when the user enters the policy number and taps on ‘Enter’ on the keypad.
To fix this, simply reenter your policy number., tap anywhere on the screen, and then tap on ‘Continue’.