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Filing claims made simpler.​ That’s every day better.​

Getting your benefits is as simple as 1-2-3

With eClaims, claiming your individual benefits is easy and hassle free! Here's how:

Enter your personal identification, select a claim category, and upload supporting documents​

You will receive an email notification if you need to submit additional documents or if your request has been approved or denied, within 5-7 business days.​

Once approved, you will receive your insurance benefit through your preferred disbursement facility within 2 business days.​


Available to you 24/7, anytime, anywhere.​

Step-by-step guide to assist you in completing your claim request​

Receive an SMS confirmation with your reference number within 24 hours after submission​

Frequently Asked Questions

It’s an online portal that our customers can use to file a claim and submit supporting documents.

You can access eClaims via our eClaims portal.

You can use eClaims to file a claim online for a loss that’s covered by your policy.

You can file the following claims online: 

  • Outpatient Claim
  • Hospitalization Claim
  • Critical Illness Claim
  • Disability Claim
  • Death Claim

You can file a claim in three simple steps:

  1. Enter a valid government ID Number and Date of Birth.
  2. Select the claim type you’re filing for:
    • Outpatient
    • Hospitalization
    • Critical
    • Illness
    • Disability
    • Death
  3. Upload specified documents required for your claim and provide a mobile number so we can keep you updated about your submission.

Yes. 4MB per file and total of 7MB collectively.

You can either upload a smaller file or submit your claim via instead.

eClaims is only available for individual life insurance. If you are covered by a Group Insurance policy, please contact your employer to submit your claim.

You can follow up on your claim by emailing Please indicate your reference number in the subject line.


Depends on the type of claim:

  • Individual Incontestable Death Claim and minor claims like Hospital Income Benefit and Maternity Claim will be processed within five working days.
  • Individual Contestable Death Claim and complex claims like Critical Illness Claim and Disability Claim will be processed within seven working days.

You and your agent will receive an email notification from if your claim is approved or denied.

Your claim benefit will be deposited to your bank account.

Here's how to troubleshoot the following errors in the eClaims portal.

  •  "Sorry! Your session has expired. Please try again."

You will see this error when your screen has been idle for more than 30 minutes. Simply refresh the page and restart your submission. 

  •  "You entered an invalid phone number. Please try again."

Enter your mobile number without the country code.  It should start with 9 and should be 10 digits in total.  (e.g. 9171111111)

  •  "Invalid format"

This error is specific to customers/financial advisors using an iPad iOS version 15.7 to access the eClaims portal and will appear when the user enters the policy number and taps on ‘Enter’ on the keypad.

To fix this, simply reenter your policy number., tap anywhere on the screen, and then tap on ‘Continue’.


Did not find the information you needed? Please email for further assistance.