Manulife and Manulife China Bank Life extend premium payment grace period to customers impacted by Typhoon Odette

January 14, 2022

Manila ― To help customers affected by Typhoon Odette, Manulife Philippines and Manulife China Bank Life have extended a premium payment grace period of 90 calendar days for policies with due dates from December 17, 2021 to January 31, 2022.

The extension covers customers residing in Bohol Province, Butuan City, Cebu Province, Ormoc City and Tacloban City in Leyte Province, Surigao del Norte, and Palawan.

“Typhoon Odette’s onslaught has left many Filipinos in need of various aid. As we join the country in its efforts to support those affected, we are extending a payment grace period to our customers from impacted locations to help ease their worries, while guaranteeing their protection. We will continue to monitor the situation in severely hit areas so we can find more ways to provide customers with relevant support,” said Richard Bates, President and Chief Executive Officer, Manulife Philippines.

“Given the scale and impact of this calamity, we hope that the grace period extension can help our customers focus more on rebuilding and recovering from the effects of the typhoon, and rest assured that, even during this challenging time, they are financially protected,” added Sandeep Deobhakta, President and Chief Executive Officer, Manulife China Bank Life.

The grace period extension is applicable to all life insurance policies issued and assumed by Manulife Philippines, Manulife China Bank Life, and Manulife Financial Plans. Manulife offers a wide range of digital payment channels so customers can pay safely and more conveniently. They can also manage their policies securely via the mobile-optimized Manulife Online.

For further information and assistance, customers may contact Manulife’s customer care at (02) 8884 7007; email at phcustomercare@manulife.com or visit www.manulife.com.ph and www.manulife-chinabank.com.ph

About Manulife Philippines

The Manufacturers Life Insurance Company opened its doors for business in the Philippines in 1907. Since then, Manulife’s Philippine Branch and later The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines) has grown to become one of the leading life insurance companies in the country. Manulife Philippines is a wholly-owned domestic subsidiary of Manulife Financial Corporation, among the world’s largest life insurance companies by market capitalization. Learn more about Manulife Philippines by visiting their website www.manulife.com.ph and following them on Facebook (www.facebook.com/ManulifePH), Twitter (@ManulifePH), and Instagram (@manulifeph).

About Manulife China Bank Life Assurance Corporation

Manulife China Bank Life Assurance Corporation (MCBL) is a strategic alliance between Manulife Philippines and China Bank, providing a wide range of innovative insurance products and services to China Bank and China Bank Savings customers. The aim is to ensure that every client receives the best possible solution to meet his or her individual financial and insurance needs. In 2014, China Bank raised its equity stake to 40% in Manulife China Bank Life.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of December 31, 2019, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $29.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

About China Bank

China Bank was established in 1920, was listed on the Philippine Stock Exchange in 1927, became the first bank in Southeast Asia to process deposit accounts on-line in 1969, the first Philippine bank to offer

phone banking in 1988, and acquired its universal banking license in 1991. China Bank serves the banking needs of corporate, commercial, and retail markets and provides a wide range of banking services through its more than 400 branches and business centers, and over 700 ATMs nationwide, complemented by its internet and mobile banking alternative channels. With nearly a century of enduring partnerships marked by quality service to its clients, with significant contribution to the country’s financial landscape, China Bank remains to be one of the largest, most respected, trusted, and stable financial institutions in the country.

Media Contacts:

Rosalie Acupan
Manulife Philippines
(+632) 8884-5433

Dessa Virtusio
Virtusio PR International, Inc.
(+632) 8631-9479

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Manulife China Bank Life (MCBL) is regulated by the Philippine Insurance Commission and is authorized to provide financial products or services in the Philippines.